Support Services

Telephone

  • (510) 429-7097 or toll free (888) 968-1668 during business hours from 9:00 AM to 8:00 PM EST, Monday through Friday (excluding holidays).

Email

  • tech.support@posiflexusa.com

Remote Access Support

During an active support call session, you may allow Posiflex technical support to remotely access your terminal for troubleshooting purposes by clicking on the following link.

Download Remote Access

Cash Drawer Self Repair Kit

For CR6300 series cash drawers only

Each kit includes:

  • 1 new mechanism control assembly
  • 1 lever control solenoid
  • 1 L shape solenoid bracket
  • 2 screws for bracket
Download an order form

LCD Repair Kit

Each kit includes:

  • 1 touch panel
  • 1 LCD panel
  • 1 LVDS Cable
  • 1 inverter
  • 1 riser card (only with P-LCDKIT001)
Download an order form

Please contact Customer Support at (510) 429-7097 for current pricing, or email at customer.service@posiflexusa.com.

Touch Screen Care Instructions

Posiflex’s terminals, tablets and kiosks have durable touch screens, but just like any industrial equipment, you still want to ensure you’re cleaning them with care, for long-lasting, optimal performance and protection. Here are instructions and recommended disinfecting solutions you can use on Posiflex touch screen products.

Clean surfaces with a soft cloth and warm soapy water to break down dust and debris that viruses may adhere to. Once dry, apply a disinfecting agent with a soft cloth or towel.

Products with Ethanol and 2-Butoxyethanol are not recommended, as their corrosive nature can cause a dull or foggy appearance to the touch panel over time.

KS7717

XT3915 Series Terminals

Models All XT3915 and its various configurations
End of Life Notice CLICK HERE
KS6815

KS6815 Series Terminals

Models All KS6815 and its various configurations
End of Repair Notice CLICK HERE
KS7717

XT4000 Series Terminals

Models All XT4015 and its various configurations
Last Purchase Date November 2019
Service & Parts Available Until January 2023/td>
End of Life Notice CLICK HERE
Amador

Amador Series Terminals

Models All configurations of Amador
Last Purchase Date February 2019
Service & Parts Available Until January 2023
End of Life Notice CLICK HERE
XT3200

XT3200 Series Terminals

Models All XT3215 in its various configurations
Last Purchase Date February 2019
Service & Parts Available Until January 2023
End of Life Notice CLICK HERE
PP8000

PP8000 Printers

Models PP8000
Last Purchase Date February 2019
Service & Parts Available Until January 2023
End of Life Notice CLICK HERE
KS7200

KS7200 Series Terminals

Models KS7210, KS7212, KS7215, KS7217
Last Purchase Date February 2019
Service & Parts Available Until January 2023
End of Life Notice CLICK HERE
TP8315

TP8315 Series Terminals

Models All JIVA TP8300 Fanned Series
Last Purchase Date March 15, 2017
Service & Parts Available Until February 1, 2020
End of Life Notice CLICK HERE
KS7717

KS7717 Series Terminals

Models KS7717 Resistive and IR Touch Terminals
Last Purchase Date December 1st, 2016
Service & Parts Available Until December 1st, 2019
End of Life Notice CLICK HERE
TX3100

TX3100 Series

Models All TX3100 Series
Last Purchase Date December 1st, 2016
Service & Parts Available Until December 1st, 2019
End of Life Notice CLICK HERE

KS6215EZAxxx Series Terminals

Models All KS6215EZXxxx Series with 2.0GHz CPU
Last Purchase Date All configurations with 2.0GHz CPU - OUT OF STOCK
Service & Parts Available Until July 31, 2014
End of Life Notice CLICK HERE

KS6615EXAxxx Series Terminals

Models All KS6615EAXxxx Series Fan-Free Touch Terminals
Last Purchase Date All configurations - OUT OF STOCK
Service & Parts Available Until July 31, 2014
End of Life Notice CLICK HERE

KS6715 Series Terminals

Models All KS6715 Series Fan-Free Touch Terminals
Last Purchase Date May 16, 2014
Service & Parts Available Until April 30, 2017
End of Life Notice CLICK HERE

KS6815 Series Terminals

Models All KS6815 Series Fan-Free Touch Terminals
Last Purchase Date All configurations - OUT OF STOCK
Service & Parts Available Until July 31, 2014
End of Life Notice CLICK HERE
End of Life Notice CLICK HERE

TP8000 Series Terminals

Models All TP8000 Series Terminals
Last Purchase Date No longer available
Service & Parts Available Until April 15, 2013
End of Life Notice CLICK HERE
End of Life Notice CLICK HERE

KV2000 Kitchen Video Systems

Models All KV2000 Series Kitchen Video System
Last Purchase Date No longer available
Service & Parts Available Until August 31, 2014
End of Life Notice CLICK HERE