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Telephone
(510) 429-7097 or toll free (888) 968-1668 during business hours from
9:00 AM to 8:00 PM EST, Monday through Friday (excluding holidays).
Email
tech.support@posiflexusa.com
Remote Access Support
During an active support call session, you may allow Posiflex technical support to remotely access your
terminal for troubleshooting purposes by clicking on the following link.
Cash Drawer Self Repair Kit
For CR6300 series cash drawers only
Each kit includes:
1 new mechanism control assembly
1 lever control solenoid
1 L shape solenoid bracket
2 screws for bracket
Download an order form
LCD Repair Kit
Each kit includes:
1 touch panel
1 LCD panel
1 LVDS Cable
1 inverter
1 riser card (only with P-LCDKIT001)
Download an order form
Touch Screen Care Instructions
Posiflex’s terminals, tablets and kiosks have durable touch screens, but just like any
industrial
equipment, you still want to ensure you’re cleaning them with care, for long-lasting,
optimal
performance and protection. Here are instructions and recommended disinfecting solutions you
can use on
Posiflex touch screen products.
Clean surfaces with a soft cloth and warm soapy water to break down dust and debris that
viruses may adhere
to. Once dry, apply a disinfecting agent with a soft cloth or towel.
Products with Ethanol and 2-Butoxyethanol are not recommended, as their corrosive nature can
cause a dull or foggy appearance to the touch panel over time.
XT3915 Series Terminals
Models
All XT3915 and its various configurations
End of Life Notice
CLICK HERE
KS6815 Series Terminals
Models
All KS6815 and its various configurations
End of Repair Notice
CLICK HERE
XT4000 Series Terminals
Models
All XT4015 and its various configurations
Last Purchase Date
November 2019
Service & Parts Available Until
January 2023/td>
End of Life Notice
CLICK HERE
Amador Series Terminals
Models
All configurations of Amador
Last Purchase Date
February 2019
Service & Parts Available Until
January 2023
End of Life Notice
CLICK HERE
XT3200 Series Terminals
Models
All XT3215 in its various configurations
Last Purchase Date
February 2019
Service & Parts Available Until
January 2023
End of Life Notice
CLICK HERE
PP8000 Printers
Models
PP8000
Last Purchase Date
February 2019
Service & Parts Available Until
January 2023
End of Life Notice
CLICK HERE
KS7200 Series Terminals
Models
KS7210, KS7212, KS7215, KS7217
Last Purchase Date
February 2019
Service & Parts Available Until
January 2023
End of Life Notice
CLICK HERE
TP8315 Series Terminals
Models
All JIVA TP8300 Fanned Series
Last Purchase Date
March 15, 2017
Service & Parts Available Until
February 1, 2020
End of Life Notice
CLICK HERE
KS7717 Series Terminals
Models
KS7717 Resistive and IR Touch Terminals
Last Purchase Date
December 1st, 2016
Service & Parts Available Until
December 1st, 2019
End of Life Notice
CLICK HERE
TX3100 Series
Models
All TX3100 Series
Last Purchase Date
December 1st, 2016
Service & Parts Available Until
December 1st, 2019
End of Life Notice
CLICK HERE
KS6215EZAxxx Series Terminals
Models
All KS6215EZXxxx Series with 2.0GHz CPU
Last Purchase Date
All configurations with 2.0GHz CPU - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE
KS6615EXAxxx Series Terminals
Models
All KS6615EAXxxx Series Fan-Free Touch Terminals
Last Purchase Date
All configurations - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE
KS6715 Series Terminals
Models
All KS6715 Series Fan-Free Touch Terminals
Last Purchase Date
May 16, 2014
Service & Parts Available Until
April 30, 2017
End of Life Notice
CLICK HERE
KS6815 Series Terminals
Models
All KS6815 Series Fan-Free Touch Terminals
Last Purchase Date
All configurations - OUT OF STOCK
Service & Parts Available Until
July 31, 2014
End of Life Notice
CLICK HERE
End of Life Notice
CLICK HERE
TP8000 Series Terminals
Models
All TP8000 Series Terminals
Last Purchase Date
No longer available
Service & Parts Available Until
April 15, 2013
End of Life Notice
CLICK HERE
End of Life Notice
CLICK HERE
KV2000 Kitchen Video Systems
Models
All KV2000 Series Kitchen Video System
Last Purchase Date
No longer available
Service & Parts Available Until
August 31, 2014
End of Life Notice
CLICK HERE